About ECE

About Us

Valerie Marsalli, Customer Service Consultant

Valerie’s journey as a cross-functional leader has been defined by her passion for optimizing costs, generating revenue, and fostering unparalleled customer service. Throughout her distinguished career, she has been at the helm of leading teams and creating customer-centric cultures that prioritize excellence and client satisfaction.

Valerie offers both startups and Fortune 500 companies a cross-functional, results-oriented leadership approach that drives sustainable success in today’s fast-paced business landscape. With a track record of delivering strong and unparalleled results in single and multi-unit service environments, she has specialized in optimizing costs, generating revenue, and fostering exceptional client-centric cultures that prioritize excellence and client satisfaction.

(Leadership philosophy- or your favorite quote about Customer Service- here.)

With a strong background in fast-paced service environments, multi-level operations, and B2B/B2C sales and negotiations, Valerie has consistently delivered outstanding results in diverse industries.

Areas of Expertise:

Customer Service & Operations Policies and Procedures
Budget Forecasting and Cost Optimization
Independent Contract/Distributor Relationships
Strategic Planning and Process Improvement
Human Resources (Training and Development)

Recent Career Highlights:

Established SLA, and productivity standards for multiple channels, including phones, chats, and email, Increased response time to 99%. Reconciled all client accounts (monetarily) to less than 0.3% of the membership.
Designed and executed a web-based universal training, policy, and procedure site, resulting in a reduction of training time and error ratio.
Established productivity & audit standards of client service skill base needs, resulting in 99%.
Created and implemented a client service training manual of client service and operation policies/procedures.
Created proactive retention efforts by creating real-time client feedback, and client disposition reports representing departmental challenges and improvements needed, resulting in personal follow-up within 24 hours.

Connect with Us

Business Hours and Contact:

MONDAY – FRIDAY 8:00 AM (PST) – 5:00 PM (PST)
CLOSED SATURDAY AND SUNDAY

Phone :

562-221-1262

Email:

Business Hours