Customer Service Consultant and Freelance - Remote Advisor
Valerie Marsalli is a highly accomplished and results-oriented Customer Service Executive with a remarkable track record of driving strong and sustainable success in large-scale, multi-unit, fast-paced B2B and B2C service environments.
Valerie Marsalli, Customer Service Consultant
Valerie Marsalli is a highly accomplished and results-oriented Client Service, Operations, and Leadership/Development Executive with a remarkable track record of driving strong and sustainable success in fast- paced B2B and B2C, small, medium, and large-scale service environments. E-commerce, multi-unit, fast-paced B2B, and B2C with a career spanning diverse industries and renowned organizations, Valerie has consistently surpassed objectives, increased market share, and earned accolades for her exceptional leadership and client relations expertise.
Valerie’s journey as a cross-functional leader has been defined by her passion for optimizing costs, generating revenue, and fostering unparalleled customer service. Throughout her distinguished career, she has been at the helm of leading teams and creating customer-centric cultures that prioritize excellence and client satisfaction.
Delivering Tangible Results:
At Dailylook, in her role as Director of Client Service, Valerie oversaw and developed an e-commerce (start-up) company-wide service department with a membership of 110,007. She worked collaboratively with all departments within the organization to ensure a flawless client experience. She increased internal and external client satisfaction and SLA agreements to 99% by strategically planning, providing a universal, virtual skill base training site, creating and standardizing policies and procedures, implementing proactive real- time client feedback, focusing on retention efforts, and overseeing both US and offshore recruitment. All accounts were reconciled to less than 0.03 percent of the membership.
At Staples, Valerie held the role of Regional Sales & Service Manager, overseeing 53 US Copy and Print Retail Centers and driving revenue growth of 8.7% and average order growth of 2.4% in 2013. By introducing advanced online capabilities, developing B2B relationships, and implementing cross-channel selling techniques, she exceeded the Best Target Program by 26%.
Planner and Operational Expert
Valerie’s expertise extends beyond revenue growth to operational cost reduction. At the Los Angeles Times, she masterfully reduced expenses by $632,000 through meticulous P&L analysis and cost negotiation with Independent Contractors. Her keen eye for process optimization, ISO 9000 qualifications, and forecasting proficiency have consistently led to streamlined operations and organizational efficiency.
As Western Division Manager for Tribune, Valerie demonstrated her prowess in customer-centric training programs, reducing customer complaints by average, 31% and achieving substantial savings of $92,000 through distribution center consolidation.
A Collaborative and Inspirational Leader:
A Vision for the Future:
A Trailblazer in Customer Service Excellence:
Valerie Marsalli’s respected career speaks volumes about her dedication to excellence, strategic prowess, and relentless pursuit of exceptional results. Her commitment to driving success remains unwavering. With a vision for transforming businesses and a proven track record of delivering remarkable outcomes, Valerie looks forward to elevating customer service for the companies she consults with.
Connect with Valerie Marsalli to discover how her expertise can revolutionize your organization and take your customer service strategy to unprecedented heights.